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RoeRacing - Current Order Tracking
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pavedwave



Joined: 22 Oct 2007
Posts: 1120
Location: seattle wa usa

PostPosted: Sat Sep 27, 2008 8:40 am    Post subject: RoeRacing - Current Order Tracking Reply with quote

EDIT February 2009:  

Hi again all.   As has been announced on Silverfish not long ago, RoeRacing has now partnered with Stoked Skateboards, so the original purpose behind this thread of tracking Gareth's direct orders to customers, is moot.    (However, feel free to post shots of your Roe decks here -- with you riding them!!!)

Stoked is now the sole distributor of RoeRacing skateboards -- which means -- they have a continuous stock of Roe boards  (initially just Mermaids and Cross-Steps)   and they will offer his other boards on a built-to-order basis, which will also be faster than before, because the shipping is now automated.  

So the wait time for boards in stock is literally measured in just days to a couple weeks now!

Roe's reputation for precise, meticulous, handcrafted boards is highly revered the world over, and Stoked's reputation for great customer service has been established over a very short time.

Congratulations once again to Gareth and Stoked, for combining forces to bring some of the world's greatest performance skateboards FASTER to you!

Cheers
james


Stoked on Roe:

http://www.stokedskateboards.com/roerask1.html


=======================

Hi all

I'm starting this thread as a way to help assist paid customers in tracking their orders from RoeRacing.   Understand that I'm not a RoeRacing employee, I do not get paid to do this, and there is only so much I can actually do, but at least having the information all in one place would help me to give Gareth accurate reminders now and then.

But more importantly, this would help me to give reliable feedback to you on the current state and ETA of your order.  I get lost in piles of email just like anyone.    

I'm not making this list because the "Roe wait" is so incredibly horrible -- that has been hugely dramatized in the past, when you actually do 1-1 comparisons to other custom board builder wait times.   For example, over summer 2008 people are still waiting longer than 4 months to receive Insect boards.  There is some level of 'outrage', but there's also a big team who "defend" that company at every turn.   RoeRacing never had that kind of support, and Gareth is a very low-key guy.  Still, people wanted to hear something back, and in the event that things take longer than an expected wait time, that's what I intend to attempt to provide here.

In 2008, the Roe turnaround has improved immensely!  And fortunately, some of you have posted some great reviews on your boards.   It's always great to see feedback like this.  

Since 2006 Roe and Insect have fully separated their businesses, during which time Gareth has put into place a much faster, more streamlined CNC machine process that gets built-to-order boards in riders and racers hands in a 1-2 month timeframe.

Subsonic Scott (Portland, OR) and LongboardLarry (Salem, OR) really don't need this extra support.  Both of these guys run their custom board building businesses full-time to support their households, and they have fairly predictable turnaround times of between 4--8 weeks.    Gareth's turnaround time has also reached this stage for the most part, though his volumes are much lower.  In times when this might pick up, the timeframes can get longer.  Again, that's why I'm starting this system.

Your input on this thread would be completely voluntary.   So this thread will not necessarily reflect all the boards that are currently in the queue.  

All I ask is you post your name, (assuming it's the same name you paid RoeRacing under), and the date that you made payment.   Then I'll keep you apprised when any news from the shop comes my way.

Hope this helps!
James


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pavedwave



Joined: 22 Oct 2007
Posts: 1120
Location: seattle wa usa

PostPosted: Sat Sep 27, 2008 8:43 am    Post subject: Reply with quote

The current next set of Mermaids are expected to be 6 Lights and 6 Mediums, finished by early next week (Sept 30) and shipped out the first week of October.  
This includes Keith, Laura, Justin, Mark, and Beth.
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mrgumdropman



Joined: 06 Aug 2008
Posts: 26
Location: Sea Girt NJ

PostPosted: Sat Sep 27, 2008 9:02 am    Post subject: YES Reply with quote

my mermaid will be done in 3 days can't wait!
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bluebugbuster



Joined: 15 Sep 2008
Posts: 51

PostPosted: Sat Sep 27, 2008 1:31 pm    Post subject: Reply with quote

Sounds Awesome!!! I think I'll be ordering that other Roe board after all....
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edp_swakakin



Joined: 19 Apr 2008
Posts: 189

PostPosted: Mon Sep 29, 2008 1:31 pm    Post subject: Reply with quote

Awesome James,

I just got a Walkabout from Larry for the Ultra…..Luckily he had one in stock.  

After the Race I will contact Gareth for a Mermaid and take care of some of my older business.  I need to do that soon. Great to see everyone is getting a board.

Thanks for the thread man great stuff…
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pavedwave



Joined: 22 Oct 2007
Posts: 1120
Location: seattle wa usa

PostPosted: Wed Oct 01, 2008 6:02 am    Post subject: Reply with quote

re: UK decks for Laura and Keith
-------------- Forwarded Message: --------------
From: "Gareth Roe"
To: "James Peters"
Subject: Re: UK
Date: Wed, 1 Oct 2008 04:34:35 +0000
> I am ...  shipping them via USPS Express International.  They are guaranteed to  
> be delivered within 3 business days.  They should arrive by Monday,  
> Tuesday at the very latest.  ...
> I will send Keith and Laura an invoice with the tracking number.  I  
> will cc you as well.
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galloc



Joined: 01 Oct 2008
Posts: 1

PostPosted: Wed Oct 01, 2008 4:23 pm    Post subject: Reply with quote

Is it possible to get one from the current batch? If not, anybody know when the next batch is due?
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bluebugbuster



Joined: 15 Sep 2008
Posts: 51

PostPosted: Thu Oct 02, 2008 4:36 pm    Post subject: Reply with quote

Work, watch this thread and wait, skate, watch this thread and wait, try to overcome insomnia, watch this thread...

Anyone know how to kill time?
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pavedwave



Joined: 22 Oct 2007
Posts: 1120
Location: seattle wa usa

PostPosted: Tue Oct 07, 2008 7:52 pm    Post subject: Reply with quote

2 boards arrived in UK, should be out of customs and in Keiths hands soon.    

Gareth had issue getting use of the CNC machine last week, so remaining boards should be built this week, but I'm not saying for sure until I get solid word from him.  Once I know the actual numbers I'll let you know galloc if there is an "extra" in your flex (depends on your weight)   I'd be seeing him at the latest this Friday for the Ultraskate and post any news soon as I hear from the shop!
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pavedwave



Joined: 22 Oct 2007
Posts: 1120
Location: seattle wa usa

PostPosted: Fri Oct 10, 2008 11:57 am    Post subject: Reply with quote

Ok what I know now is the CNC went down, the heating element specifically, so that's getting replaced/rebuilt today, the decks will get pressed early next week, assuming this goes well.  

Hopefully this alleviates, more than adds frustration, that's the intent anyway.  It's hard for me to peg an actual "ship" date at this point, but my guess would be end of next week, given the circumstances.


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